{"id":6541,"date":"2020-12-15T13:07:36","date_gmt":"2020-12-15T13:07:36","guid":{"rendered":"https:\/\/makeinnovation.work\/?p=6541"},"modified":"2024-07-16T05:06:25","modified_gmt":"2024-07-16T10:36:25","slug":"making-ends-meet","status":"publish","type":"post","link":"https:\/\/ustechsolutions.com\/making-ends-meet\/","title":{"rendered":"Making Ends Meet: Bridging the Front-Office and Back-Office Divide"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#141414&#8243; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.3em&#8221; custom_padding=&#8221;||0px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-size: medium;\">Does your website or e-commerce shop integrate with your back-office systems and processes? If not, you could be facing an unnecessarily high cost of sale. A modern \u2018glueware platform\u2019 might just be the answer. It binds your front-of-house into your back-office processes. Read this article to find out more.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-36px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"margin: 48.0pt 0cm 12.0pt 0cm;\">The Business Challenge<o:p><\/o:p><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The global pandemic has caused consumers and business decision makers to move online. Online B2C shopping is growing so fast that the global online shopping market size is predicted to hit 4 trillion in 2020. And, according to the latest B2B research from <a href=\"https:\/\/www.gartner.com\/en\/conferences\/emea\/data-analytics-uk\" target=\"_blank\" rel=\"noopener noreferrer\">Gartner<\/a>, up to 80% of the enterprise buying process now happens online.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;23px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Every company needs to be part of that story. But what happens once your new customer portal or website processes a request? In most businesses today, the slick customer facing website doesn\u2019t mean that same level of integration and automation exists in the back office.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;22px||-3px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Many businesses have added a website or e-commerce shop to their legacy operations. Transitioning from historical business models to e-commerce sites and self-service portals creates disconnects and broken links in the back-office, the consequences of which are:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Fewer fully-automated processes<\/li>\n<li>Lots of document and human-in-the-loop driven process steps<\/li>\n<li>A reliance on the goodwill of staff to \u2018keep the wheels from falling off\u2019<\/li>\n<li>Lots of spreadsheets and SaaS apps<\/li>\n<li>An over-usage of email as a workflow engine<\/li>\n<li>High staffing levels<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-11px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"margin: 48.0pt 0cm 12.0pt 0cm;\">Glue-Ware\u2014A modern solution the connecting front-and-back office<o:p><\/o:p><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Glue-ware is a cloud-based technology ecosystem for deeply integrating your front-office (i.e. where your customers go to shop and serve themselves), with your back-office (i.e. where requests are processed and fulfilled). It:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;27px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Makes light work of automating machine-to-machine workflows<\/li>\n<li>Removes re-keying, key-fill tasks, document workflows and human-in-the-loop task.<\/li>\n<li>Eradicates spreadsheets and \u2018SaaS sprawl\u2019 by mimicking the activities of humans and the apps they use<\/li>\n<li>Monitors key trigger points in your processes to report on the health and performance of critical processes<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Glue-ware comes in various forms, from ready-to-deploy integrated platforms to tool-kits provided.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto|-2px|auto||&#8221; custom_padding=&#8221;6px||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/ustechsolutions.com\/wp-content\/uploads\/2021\/03\/glueware-image-2.png&#8221; alt=&#8221;glueware image 2&#8243; title_text=&#8221;glueware image 2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-9px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"margin: 48.0pt 0cm 12.0pt 0cm;\">Reasons to Consider Glue-ware<o:p><\/o:p><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyOCJ9fQ==@&#8221; link_option_url_new_window=&#8221;on&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>1 .Codeless Integration<\/h3>\n<p>Create as many information flows as you like to glue systems together using our codeless data connectors<\/p>\n<h3>2. Transparency and Business Insights<\/h3>\n<p>Create transparency across your processes with alerts and dashboards to see activity and comparative performances.<\/p>\n<h3>3. Machine-to-Machine<\/h3>\n<p>Auto-populate back-office systems like your financial or ERP database directly from your website<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto|-15px|auto||&#8221; custom_padding=&#8221;6px||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/ustechsolutions.com\/wp-content\/uploads\/2021\/03\/glueware-image-3.png&#8221; alt=&#8221;glueware image 3&#8243; title_text=&#8221;glueware image 3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-13px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"margin: 48.0pt 0cm 12.0pt 0cm;\">Summary\u2014Connecting the Dots in your Business Processes<o:p><\/o:p><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-6px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If your business has an e-Commerce shop or point-of-sales front-end that isn\u2019t fully integrated with your financial systems and internal business processes, it\u2019s worth taking a look at the new cloud-based data integration platforms described in this article.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;15px||-11px|-1px|false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; animation_style=&#8221;fade&#8221; header_text_shadow_style=&#8221;preset3&#8243; border_color_left=&#8221;#8497b0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Adopting one integrated middleware platform, instead of stringing together point-to-point data movements, allows businesses to maximize the value of their data; reusing it to ask new questions and offer customers more personalized buying solutions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;8px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;29px||1px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-1px||2px|||&#8221; custom_padding=&#8221;||8px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>More Reads&#8230;<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_slider posts_number=&#8221;5&#8243; include_categories=&#8221;all&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does your website or e-commerce shop integrate with your back-office systems and processes? If not, you could be facing an unnecessarily high cost of sale. A modern \u2018glueware platform\u2019 might just be the answer. It binds your front-of-house into your back-office processes. Read this article to find out more.The Business ChallengeThe global pandemic has caused consumers and business decision makers to move online. Online B2C shopping is growing so fast that the global online shopping market size is predicted to hit 4 trillion in 2020. And, according to the latest B2B research from Gartner, up to 80% of the enterprise buying process now happens online.Every company needs to be part of that story. But what happens once your new customer portal or website processes a request? In most businesses today, the slick customer facing website doesn\u2019t mean that same level of integration and automation exists in the back office.Many businesses have added a website or e-commerce shop to their legacy operations. Transitioning from historical business models to e-commerce sites and self-service portals creates disconnects and broken links in the back-office, the consequences of which are: Fewer fully-automated processes Lots of document and human-in-the-loop driven process steps A reliance on the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[13,29,35,38,42],"tags":[],"class_list":["post-6541","post","type-post","status-publish","format-standard","hentry","category-cloud-computing","category-data-integration","category-digital-transformation","category-enterprise-software","category-hyper-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Making Ends Meet: Bridging the Front-Office and Back-Office Divide - 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